Feedback Intelligence Platform
AI-powered insights | Real-time monitoring
12 alerts
Rose Nyamweya (CX Director)
3.2h
Avg Resolution Time â0.5h
đ Positive: 54% â8%đ Neutral: 28% â2%âšī¸ Negative: 18% â1%
đ´ App Performance45 mentions
đ Wait Times38 mentions
đĄ Staff Attitude22 mentions
đĸ Card Issues18 mentions
đ Forecasted negative feedback next week: â15%
â ī¸ Risk alert: Weekend volumes expected to spike
â ī¸ 5 new negative feedback at Mombasa Road Branch in last 2 hours
đŗ card âąī¸ wait â crash đ friendly đ° loan đą app
App Stability â +0.42 correlation with CSAT
Wait Time â -0.38 correlation
Staff Helpfulness â +0.51 correlation
â
Within SLA: 78%
â ī¸ At Risk: 12%
đ´ Breached: 10%
Consent Management
â
Opt-in rate: 72%
đĢ Opt-out rate: 8%
đ GDPR Compliance: Active
Data Retention Policy
Feedback retention: 24 months
Next purge: April 2026
Archived records: 45,231
đ¨ CRITICAL: 8 complaints at Mombasa Road Branch in 1h
â ī¸ SLA Breach: Case FB-2290 unresolved after 8h
đ§ Daily Executive Summary â Mon-Fri 8am
đ§ Weekly Branch Performance â Every Monday
đ§ Monthly Compliance Report â 1st of month