Feedback – Vortana Fresh

Co-op Bank | Feedback System - Multi-Channel UI Designs

Co-op Bank App

Mobile Banking · In-app feedback prompt

📶 5G 🔋 100% 12:45

We value your feedback!

How was your experience after your last transaction?

✓ Your feedback helps us improve

Desktop banking · Feedback widget

Co-op Bank Welcome, James M.

Account summary shown as usual

Feature phone · Text-based feedback

Co-op Bank USSD
-------------------
Feedback Service
Rate your last transaction:
1. 👍 Excellent
2. 😐 Average
3. 👎 Poor
4. Skip

Reply: 1

→ Please select option

Back 0

Conversational feedback

Co-op Bank Assistant

👋 Thank you for banking with us! Rate your experience:

👍 Good 👎 Needs improvement

Post-service prompt at branch

How was your visit to our Moi Avenue Branch today?

😊 Great 😐 Okay 😞 Poor

CX Team · Real-time insights

Feedback Analytics Live

1,284
Total Mar

+12%
vs Feb

😊 54% 😐 28% ☹️ 18%

App 47% | WA 21% | Branch 23%

⚠️ Negative alerts: Mombasa Rd Branch (4), App login timeout (3)

✨ Feedback submitted! Thank you.